Finding the fire
I don't get to use many of my student affairs talents very often, most of my student interactions come from scheduling appointments or prospective tours and visits. I see students in the hallways, but many of them don't recognize me, which is fine. But a few days ago our office received a phone call from a prospective student and her mom. The student's name was the same as mine, and she even spelled it correctly! Her mom called us one day while I was on my way out of the office for lunch, and the information she needed could be handled by a different office so I had the student worker transfer the call. When I returned to the office I found out that she had be re-transferred up to our office again. She did not leave her number but said she would call back. I felt terrible, I thought I was helping this woman by showing her an appropriate resource but she was just jerked around. She called back the next day while I was in the restroom. Before calling her back I called the o...